Return Policy
Right of withdrawal
(1) If you purchase one or more products through the Site or the Services that are shipped in one delivery, the instructions on the right of withdrawal set out in Appendix 1 to these Terms apply. (2) If you purchase one or more products through the Site or the Services that are shipped in partial deliveries, the instructions on the right of withdrawal set out in Appendix 2 to these Terms apply. (3) To exercise your right of withdrawal, you can use the withdrawal form set out in Appendix 3 to these Terms. However, this is not mandatory.
Appendix 1
If you have purchased one or more products through the Site or Services that are shipped in one delivery, the following instructions inform you of your right of withdrawal:
Right of withdrawal
You can withdraw from this contract within 14 days without giving any reason. The withdrawal period expires after 14 days from the day on which you or a third party other than the carrier designated by you acquires physical possession of the goods. To exercise your right of withdrawal, you must inform us
Magdalena Hertrich
Goethestraße 8
95213 Münchberg
of your decision to withdraw from this contract by means of an unambiguous declaration (e.g. a letter sent by post, fax or email). You can (but do not have to) use the attached withdrawal form for this purpose. To meet the withdrawal period, it is sufficient that you send your notification of the exercise of your right of withdrawal before the withdrawal period has expired. Consequences of cancellation
If you cancel this contract, we will refund to you - without undue delay and in any event no later than 14 days after receipt of notification of your cancellation - all payments already received from you, including delivery costs (except for the additional costs incurred for a delivery method requested by you and different from the cheapest standard delivery offered by us). We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such a refund. We may withhold the refund until we have received the goods back or you have provided evidence that you have returned the goods, whichever is earlier.
The goods will be returned or handed over to
Magdalena Hertrich
Goethestraße 8
95213 Münchberg
without undue delay and in any event no later than 14 days after receipt of notification of your cancellation. The deadline is met if you send the goods before the expiry of the 14-day period. You will bear the direct cost of returning the goods. You are only liable for any reduction in the value of the goods resulting from handling that is not necessary to establish the nature, characteristics and functioning of the goods.
Appendix 2
If you have purchased one or more products through the Site or Services that are shipped in installments, the following instructions on the right of withdrawal apply:
Right of withdrawal
You can withdraw from this contract within 14 days without giving any reason. The withdrawal period expires after 14 days from the day on which you or a third party other than the carrier designated by you acquires physical possession of the last delivery or the last item. To exercise your right of withdrawal, you must inform us
Magdalena Hertrich
Goethestraße 8
95213 Münchberg
of your decision to withdraw from this contract by means of an unambiguous declaration (e.g. a letter by post, fax or email). You can (but do not have to) use the attached withdrawal form for this purpose. To meet the withdrawal period, it is sufficient that you send your notification of the exercise of your right of withdrawal before the expiry of the withdrawal period. Consequences of cancellation
If you cancel this contract, we will refund to you - without undue delay and in any event no later than 14 days after receipt of notification of your cancellation - all payments already received from you, including delivery costs (except for the additional costs incurred for a delivery method requested by you and different from the cheapest standard delivery offered by us). We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such a refund. We may withhold the refund until we have received the goods back or you have provided evidence that you have returned the goods, whichever is earlier.
The goods will be returned or handed over to
Magdalena Hertrich
Goethestraße 8
95213 Münchberg
without undue delay and in any event no later than 14 days after receipt of notification of your cancellation. The deadline is met if you send the goods before the expiry of the 14-day period. You will bear the direct cost of returning the goods. You are only liable for any reduction in the value of the goods resulting from handling that is not necessary to establish the nature, characteristics and functioning of the goods.
Cancellation form
Cancellation form
(Only fill out and return this form if you wish to cancel the contract)
— To
Magdalena Hertrich
Goethestraße 8
95213 Münchberg
— I/we (*) hereby notify that I/we (*) cancel my/our (*) purchase contract for the following goods (*)/for the provision of the following services
— Ordered on (*)/received on (*)
— Customer’s name
— Customer’s address
— Customer’s signature (only if this form is delivered in paper form)
— Date
_______________
(*) Delete as appropriate.